Station Agent Support

Contact support

Email rickndanger@icloud.com. Include what you asked, the city or transit agency, and what the app showed. Please do not send passwords, payment details, or a precise home address.

Getting started

• Station Agent is free to download. You can open the app and keep local trips without an account; AI chat and voice require Sign in with Apple and a saved payment method.
• AI usage costs the actual provider charge plus a 15% service/server fee. There is no subscription or upfront charge. Balances normally charge at $5, and eligible smaller balances settle monthly.
• On first use, choose whether to allow third-party AI trip help. Voice and conversational trip requests stay off until you accept.
• Location is optional. It helps with current-location and nearby requests, but you can always name your starting point instead.
• Microphone access is needed only for voice. The text field remains available if microphone access is off.

Troubleshooting

Voice does not start or stops unexpectedly

Open iPhone Settings → Station Agent and confirm Microphone access is on. Return to Station Agent and tap the blue Voice button. If AI trip help was turned off, open Station Agent Settings → AI Privacy and accept before trying again. You can type the same request at any time.

Location is unavailable

Name your starting point in the request, such as “from Salem Transit Center to Keizer.” For current-location or nearby-stop help, turn on Location in iPhone Settings → Station Agent and reopen the app.

AI trip help is off

Open the gear button, choose Settings → AI Privacy, review what is sent to OpenAI, and select Accept. You can turn AI features off again from the same screen.

AI asks me to add a payment method

Open the gear button, sign in with Apple, and choose Add payment method. Stripe saves the card without an upfront charge. If a charge failed, choose Update payment method before using AI chat or voice again. Never send card details to support.

A saved trip is missing from the widget

Open a verified itinerary and choose Add to Widget. If the Station Agent widget is not yet on the Home Screen, touch and hold the Home Screen, add a widget, and select Station Agent. The itinerary is stored on this iPhone and does not sync between devices.

A route or time looks wrong

Check the itinerary’s verification time and service alert. Use its Apple Maps button for an independent transit handoff, and follow official agency instructions when conditions change. Email support with the trip wording and approximate travel time so it can be investigated.

Privacy and local trip data

Saved trips and widget content stay on this iPhone. To erase only those local records, choose Delete Local Trip Data. If you created a billing account, Settings also provides Delete My Account to close billing, remove active account links, request Sign in with Apple revocation, and erase local trip data. If Apple is temporarily unavailable, the encrypted revocation credential remains queued for automatic retry and the deletion result gives Apple's manual removal path. The raw Apple identifier is removed, and a one-way deletion boundary keeps sessions from before deletion signed out. If the server response times out, local trip erasure and sign-out are still attempted; sign in with Apple again to verify status or contact support.